Florist Limehouse Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee in Limehouse
Florist Limehouse is a trusted local florist serving households and businesses throughout Limehouse and nearby areas. We take immense pride in the quality, freshness, and appearance of every arrangement dispatched from our flower shop. Our promise is that you receive only the freshest possible flowers, artfully arranged and ready to impress.
We understand the importance of each bouquet and make every effort to ensure your order arrives in perfect condition. This page explains our policies regarding returns, refunds, complaints, and the steps we take to stand by our Limehouse fresh flower guarantee.
Damaged-on-Arrival Policy
If your flowers are damaged on arrival, please notify us as soon as possible. We advise you to inspect your order promptly when it is delivered. In the rare event that your flowers are not in perfect condition, you can request a refund or replacement bouquet. To help us resolve the issue efficiently, please provide details of the order and evidence of the damage (such as a clear photo) within 24 hours of receipt.
As a reputable Limehouse florist, we will assess your claim quickly and fairly. If the flowers have been damaged in transit or arrived in an unacceptable condition, you will be offered a suitable resolution in line with our commitment to customer satisfaction.
Freshness Window and Guarantee
Our confidence in sourcing and handling means we extend a freshness window guarantee on all floral arrangements. Your flowers should remain vibrant and beautiful for a minimum of five days from the date of delivery, provided they are cared for according to the care instructions we provide upon delivery.
Should you experience any concerns regarding the freshness of your flowers within this five-day window, please contact us promptly with your order details and a clear photo showing the condition of the blooms. Our team will be glad to investigate and provide an appropriate resolution, whether it’s a replacement or partial refund, depending on the specific case.
Refund & Replacement Options
Depending on the situation, we offer the following options:
- Replacement Bouquet – For flowers that are damaged on arrival or where freshness expectations are not met within our guarantee period, we will promptly dispatch a replacement arrangement of equal or higher value.
- Full or Partial Refund – In cases where a replacement is not suitable or possible, we will process a full or partial refund as appropriate. Refunds are processed via your original payment method and may take a few business days to appear.
We handle every case individually, ensuring fair outcomes for all our Limehouse customers, whether you’re a local business or a household.
Complaints Process
Your satisfaction is important to us. If you have a complaint about any aspect of our service, please get in touch as soon as possible. Our customer service team will review your feedback, investigate as needed, and work to resolve the issue swiftly and professionally. We aim to respond to all complaints within two working days and to provide a clear resolution, keeping you updated throughout the process.
Why Choose Florist Limehouse?
We are proud to be a reliable and trusted local Limehouse florist. Our longstanding relationships with local households and businesses are built on a foundation of trust, quality, and personalised customer care. We appreciate the opportunity to serve you and welcome any feedback that helps us continually improve our high standards.
Thank you for choosing Florist Limehouse for your fresh flower needs. Rest assured your satisfaction will always be our top priority.
