Limehouse Flower Delivery: Key Terms of Sale & Service

Florist Limehouse Online Flower Delivery Terms & Conditions

Introduction

Welcome to Florist Limehouse, your trusted source for online flower delivery in Limehouse and the surrounding areas. Please read these Terms & Conditions carefully as they govern your use of our website and all online transactions made for flower delivery through Florist Limehouse. By placing an order with us, you are agreeing to abide by these Terms & Conditions.

Applicability of Terms

These Terms & Conditions apply to all customers purchasing flower arrangements and related floral products from Florist Limehouse via our online platform. The terms outlined here apply to all deliveries within Limehouse and to nearby areas served by us.

Order Process

All orders for flower delivery are to be placed directly through our online store. To complete an order, you must:

Select your desired floral product(s) and any additional add-on items as presented on our website.
Input necessary recipient information, including a valid delivery address within Limehouse or surrounding areas.
Choose a preferred delivery date (where applicable) and provide any relevant delivery instructions.
Review your order’s details for accuracy before proceeding to checkout.
Submit payment information to finalise the order.

Once your order is confirmed, you will receive an on-screen order confirmation and a digital confirmation. Orders placed are subject to acceptance and availability of chosen products and delivery slots. We reserve the right to refuse any order under circumstances where payments cannot be processed or products are unavailable. In such cases, you will be notified and no payment will be taken or you will be fully refunded.

Product Substitution Policy

While we strive to provide all floral arrangements as depicted on our website, availability of certain flowers or accessories may vary due to seasonal factors or supply limitations. If an item or flower variety is unavailable, we reserve the right to substitute it with a product or flower of equal or greater value and similar style to ensure timely delivery. Significant substitutions will be communicated to you whenever possible.

Payments

Payment for all online orders must be made in full at the time of ordering. We accept major credit cards, debit cards, and such other payment methods as may be listed and approved on our website. Your payment will be processed securely, and you are responsible for ensuring your payment details are accurate and up to date.

All prices listed are in pounds sterling (GBP) and include VAT at the prevailing rate unless otherwise specified. Delivery charges, where applicable, will be clearly displayed prior to order confirmation.

Delivery Policy

Florist Limehouse offers flower delivery services across Limehouse and selected nearby areas. Deliveries will be made to the address supplied during the order process. It is your responsibility to ensure the provided recipient address and contact information are accurate and complete. We cannot be held liable for delays or failed deliveries resulting from incomplete or incorrect information.

We aim to deliver floral products on your chosen delivery date. However, specific delivery times cannot always be guaranteed, and external factors such as traffic, weather, or unforeseen events may impact delivery schedules. In the rare event that delivery cannot be fulfilled as requested, we will contact you to arrange an alternative solution or full refund, where applicable.

Delivery to Businesses, Hospitals, or Special Venues

If you are requesting delivery to a business address, hospital, care facility, or similar venue, please include specific delivery instructions (e.g. ward, department, floor) to assist our couriers. We are not responsible for delayed or failed deliveries due to restrictive policies at such venues or inability to personally deliver to the intended recipient. Proof of delivery to a receptionist, concierge, or authorised personnel at the delivery location will constitute a successful delivery.

Right to Refuse Orders

Florist Limehouse reserves the right to refuse, in whole or in part, any order placed online if we believe the order violates legal requirements, contains inappropriate or offensive material for the message card, or if fulfilment is not possible for reasons including but not limited to supply limitations, delivery constraints, or payment issues. If we are unable to fulfil your order for any reason, a full refund will be issued, and you will be notified.

Cancellations and Amendments

You have the right to cancel or amend your order according to the following guidelines:

Cancellations or amendments must be requested as soon as possible, ideally within 1 hour of placing the order. This is due to the perishable nature of flowers and the preparation time required for timely delivery.
For next-day and same-day orders, cancellations may not be possible if preparation or dispatch has commenced. Please check your confirmation email for details regarding order timelines, or consult our website FAQs for the cut-off time.
If a cancellation or amendment is accepted before preparation of your floral arrangement has begun, a full refund will be issued to your original payment method.
No refunds may be given for attempted cancellations after the order is in preparation or out for delivery, except at our discretion.

Returns and Refunds

If you are not satisfied with your delivered flower arrangement, please notify us within 24 hours of receipt. Due to the perishable nature of flowers, requests submitted after this period may not be accepted. Where appropriate, we will require a photograph of the delivered item to assess the issue. Upon review, we may offer one of the following solutions:

A replacement arrangement sent to the recipient at the earliest possible opportunity,
A partial or full refund to your original payment method, or
An alternative arrangement as agreed with you.

Refunds are typically processed within 7 working days. Our decision regarding the suitability of refunds or replacements is final.

Customer Responsibilities

As a customer, you are responsible for:

Providing accurate and complete information when placing an order.
Reviewing your order confirmation for errors and contacting us promptly to correct any mistakes.
Ensuring that someone is available to accept delivery at the specified address, where required.
Handling flowers appropriately upon receipt by following care instructions provided or as generally advised for cut flowers.

Florist Limehouse Liability

We aim to provide the highest quality floral products and customer service. However, our liability to you is limited as follows:

We are not liable for non-delivery or delayed delivery resulting from circumstances outside our reasonable control, including but not limited to adverse weather, incorrect address details provided by you, or failure to accept delivery at the address.
Our liability for any loss or damage suffered by you as a result of our breach of these terms shall not exceed the purchase price paid for the order in question.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, for fraud, or for any other liability that cannot be excluded or limited by law.
We accept no responsibility for products after successful delivery to the address and recipient specified in your order.

Complaints and Dispute Resolution

Customer satisfaction is important to Florist Limehouse, and we aim to resolve complaints amicably and promptly. If you have a complaint or concern regarding your order or experience, please contact us as soon as possible with your order details and a brief description of your concern. We will investigate your issue and reply within a reasonable timeframe to seek resolution.

Personal Information

Your privacy and security are important to us. Any personal data collected during the order process is handled in accordance with our privacy notice and current applicable UK data protection laws. Personal data is only used for the fulfilling of your order and related customer service purposes. We do not share your details with third parties except where necessary to complete delivery or as required by law.

Intellectual Property

All content, designs, images, and materials on the Florist Limehouse website remain the intellectual property of Florist Limehouse or our licensors. No content may be copied, used, modified, or reproduced without express written permission.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims arising from online flower delivery orders with Florist Limehouse are governed by the laws of England and Wales. Any dispute or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Modifications to Terms & Conditions

Florist Limehouse reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any such changes will take effect immediately upon their posting on our website and will apply to new orders placed from that date onwards. Customers are encouraged to review these terms routinely.

Contact and Customer Service

If you have any questions regarding these Terms & Conditions or any aspect of our online flower delivery service, please refer to our website for further information or contact details for our customer service team. We aim to provide timely responses to all customer queries.

Acceptance of Terms

By placing an order for online flower delivery with Florist Limehouse, you confirm that you have read, understood, and accept these Terms & Conditions. These terms are designed to ensure clarity and fairness for our customers in Limehouse and surrounding areas and to promote a positive and enjoyable experience with Florist Limehouse.